Our commitment to you

We are committed to ensure that any product we deliver is of a high standard. It is important to us that we act quickly to resolve any problems that arise. Customers should contact us ASAP regarding any problems or concerns they have. As a minimum we will act in accordance with the New Zealand Consumers Guarantee Act 1993, and Fair Trading Act 1986.

Customer liable for every order

The customer will be liable for every order that we receive under his or her Login and agrees to indemnify Strictly Coffee for all claims, damages and whatsoever made by any third party arising from the actions of a person placing orders for the Products using the Customers Login.

Security of information

Strictly Coffee shall use its best endeavours to prevent any unauthorised entry into Strictly Coffee Website. However Strictly Coffee shall not be liable for any damage or loss whatsoever if any third party gains unauthorised access.

Returns Policy

Strictly Coffee will only accept returns for the following:

  • Goods damaged or faulty prior to delivery
  • Goods supplied incorrectly
  • Goods that vary from their description
  • Goods that are not delivered in within a reasonable time frame.

For most locations within New Zealand, your coffee order will be delivered within a reasonable time from time of despatch. During peak times, delivery may take a little longer. Rural deliveries can take a little longer.

Cancellation Policy

Once an online order has been made you cannot cancel it, so please ensure you are happy with your selection before final check-out.


Wherever possible, Strictly Coffee will repair or replace damaged or faulty goods for bean orders; otherwise a full refund will be issued for the value of the damaged or faulty goods, in accordance with our returns policy.


The prices of products are displayed in New Zealand currency and are inclusive of GST and any other sales tax.

Strictly Coffee may vary prices

Strictly Coffee may vary the prices of the Products at any time without notice.